FAQ

Please review our FAQ section as some of your questions might have their answers here.

MY ACCOUNT
How do I log in? ?

Click on LOGIN on the top of each page and enter your user name or email address and password to log into your account. If you forget your password, simply click on « Lost your password » and we will email you the password. You can change your password once you have logged in. If you need further assistance, please contact our Customer Care

How do I track my order? ?

Please contact our Wholesale Sales; we will be happy to respond within 24 hours.

Where is my order? ?

Once the order ships, you will receive an email confirmation. For any questions or concerns regarding your order, please feel free to contact our Wholesale Sales.

What does it mean when my order is "Completed?" ?

Orders marked as “Completed” are currently being prepped for shipping or have already shipped out of our distribution center. An order cannot be cancelled or changed once it is marked “Completed.”

What does it mean when my order is "Processing?" ?

Orders marked as “Processing” are underway. Generally a note will accompany this status that indicates more details about what is currently happening with the order.

ORDERING
How can I pay for an order? ?

We accept Visa, Electron, MasterCard, Maestro, American Express, Discover Card and along with PayPal.

How can I place an order??

You can go on the bellow link and order our products. We deliver WORLDWIDE at very reasonable price.

https://www.orthodox-calendar.com/shop/

Do I need to pay sales tax? ?

Our Online store is Sales Tax Free.

Can I re-open an order that has been cancelled? ?

No, you would need to place a new order.  Feel free to contact our Wholesale Sales if you have additional questions.

Do you accept personal checks or money orders? ?

We do not. Please use another payment method.

How can I cancel my order? ?

Please contact our Wholesale Sales and we will do everything we can to cancel your order before it ships. Once an order shows that it is “Completed,” we cannot cancel it. If you receive an item you are not satisfied with we have a 100% Satisfaction Guarantee and you can return any purchase within 30 days.

SHIPPING
How will my order be shipped? ?

We will ship your order via the Romanian Postal Service or via EMS. Standard delivery times are 5-15 working days. Despite our best efforts, packages occasionally do get lost, due to delivery problems. We are not responsible for delays or damage to your package once we no longer have possession. Please visit our TERMS & CONDITIONS page for much more info on Delivery.

How do packages appear when shipped? ?

All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier. Also our packing slips do not include dollar amounts, which is perfect if the shipment is a gift.

Do you ship to APO addresses and PO Boxes? ?

Yes. We ship to APO and PO Box addresses using the Romanian Postal Service.

If my order is shipped in multiple shipments, will I be charged twice for shipping? ?

No. You will only pay shipping once as originally shown during checkout.

When ordering, can I use a Third Party billing as my shipping method? ?

Yes we accept PayPal.

What countries do you ship to? ?

We ship worldwide.

RETURNS
How do I return or exchange something? ?

We offer a 100% satisfaction guarantee and you can return any purchase within 30 days. To return or exchange an item please visit our TERMS & CONDITIONS page for much more info on our Return Policy to make sure that the item(s) meet our returns criteria. Once processed, we will issue a credit for the returned items onto the payment method that was originally used.

Once I send back my return, how long does it take for the credit to appear on my account? ?

Returned products are checked by our logistics department upon receipt in the warehouse. If they are not damaged your request for credit will be processed.

Once we receive your return, it may take up to 1 week to process. When we process it, we will email you to let you know the return has been processed. Credits can take up to 72 hours to post to your card depending on the type of card and issuing bank.

PRIVACY & SECURITY
Is shopping at Orthodox-Calendar.com secure? ?

Yes! You should feel completely secure ordering from us. All transactions are 100% secure and your safety is our most important concern.  Please visit our TERMS & CONDITIONS page for much more info on our Privacy Policy.

Do you share or sell customers' personal information? ?

No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.

MISCELLANEOUS
How do I sign-up for your newsletter if I have not purchased anything? ?

You can easily do so by checking our NEWSLETTER section on the bottom of each page.

How do I unsubscribe from your newsletter? ?

At the bottom of each email newsletter is an UNSUBSCRIBE link. Simply click the link and submit your removal request. You can also enter your email address on the bottom of each page and just click on the UNSUBSCRIBE button. Or if you would prefer, please feel free to contact our Costumer Care and we will be happy to assist you.

Do you offer gift-wrapping, personalized note? ?

You will have the possibility before Check Out to leave our distribution center specific information in case you like to gift your purchase and personalized a note.

If you have any concerns about the material appearing on our site, please contact our Costumer Care.

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